❓ Frequently Asked Questions (FAQ) – Deals Genz

1. What is Deals Genz?

Deals Genz is your one-stop shop for trending, affordable, and high-quality products across fashion, lifestyle, gadgets, and home essentials—all delivered to your doorstep.

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2. How can I place an order?

Simply browse our collections, add your favorite items to the cart, and proceed to checkout. Once your payment is confirmed, you’ll receive an order confirmation email.

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3. How long will delivery take?

Orders are usually processed within 1–2 business days. Shipping times depend on your location but typically range between 5–12 business days.

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4. How do I track my order?

Once your order is shipped, you’ll receive a tracking link via email. You can also track your order directly from our website under the Track Order section.

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5. Do you ship internationally?

Yes! We ship to most countries worldwide. Shipping charges and delivery times vary depending on your region.

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6. What payment methods do you accept?

We accept all major credit/debit cards, PayPal, and other secure payment gateways for a safe and smooth checkout experience.

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7. What is your return policy?

If you’re not satisfied with your purchase, you can request a return or exchange within 7 days of receiving your order. Please check our Return & Refund Policy page for detailed guidelines.

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8. Is my personal information safe?

Absolutely! Deals Genz uses secure SSL encryption and trusted payment gateways to keep your data safe.

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9. Can I cancel or change my order?

Orders can be cancelled or modified within 12 hours of purchase. After that, we cannot guarantee changes as your order may already be processed.

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10. How can I contact you?

You can reach us anytime via our Contact Us page or email us at support@dealsgenz.com. Our support team will get back to you within 24 hours.